Shipping policy

At My Store, we aim to ensure that your order is delivered to you promptly and in perfect condition. Please review our shipping policy for more details on processing times, shipping methods, costs, and other important information.

1. Order Processing

  • Processing Time: Orders are processed within 1-3 business days (Monday to Friday, excluding holidays). During peak seasons or sale events, processing times may be slightly extended.
  • Order Confirmation: After placing your order, you will receive an email confirmation with your order details. Please review this information carefully and contact us at josheerholdings@gmail.com if any changes are required.

2. Shipping Rates and Delivery Times

         USA Shipping

         Standard Shipping:
  •    Cost: Free for orders over $200. A flat fee of $20 applies to orders under $200
  •    Delivery Time:** 3-7 business days.
        Expedited Shipping
  •   Cost: Calculated at checkout based on your location and the size of the order.
  •   Delivery Time: 1-3 business days.

         International Shipping

           Standard International Shipping
  • Cost: Calculated at checkout based on your location and the size of the order.
  • Delivery Time: 7-21 business days, depending on the destination.
  • Duties and Taxes: International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. KoziKostumenot liable for these charges.

3. Shipping Methods

  • Carrier Information: We partner with major shipping carriers like USPS, UPS, FedEx, and DHL to ensure reliable delivery services.
  • Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery of your order.

4. Order Modifications and Cancellations

  • Modifications: If you need to make changes to your order (such as updating the shipping address), please contact us immediately at josheerholdings@gmail.com. We will do our best to accommodate your request if the order has not yet been processed.
  • Cancellations: Orders can be canceled within 24 hours of placement if they have not yet been processed. Once an order has been processed and shipped, it cannot be canceled.

5. Shipping Delays and Issues

  • Delayed Shipments: While we strive to meet our shipping estimates, unforeseen circumstances such as weather, carrier delays, or customs processing may cause delays. KoziKostumenot responsible for shipping delays that are beyond our control.
  • Lost or Stolen Packages: If your package is lost or stolen, please contact the shipping carrier directly with your tracking number. If the issue is not resolved, contact us at josheerholdings@gmail.com for assistance.
  • Incorrect Address: We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses provided by the customer. Please double-check your shipping address before confirming your order.

6. Damaged or Incorrect Items

  • Damaged in Transit: If your order arrives damaged, please retain all packaging materials and contact us at josheerholdings@gmail.com within 3 days of receipt with photos of the damage. We will work with you to resolve the issue by offering a replacement or a refund.
  • Incorrect Items: If you receive the wrong item, please contact us within 3 days of receipt. We will provide instructions on how to return the incorrect item and will ship the correct item to you at no additional cost.

7. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team at: